Shipping your Design Kit
We can ship to virtually any address in the world.
When you place an order, the cost of shipping should be displayed. All products are shipped from Dublin, Ireland, usually within 24 hours of placing your order, via courier.
Estimates of delivery times are as follows:
UK and Ireland: 2-5 working days
Europe: 5-7 working days
Rest of world: 7-10 working days
Rush Orders
If you require a kit urgently for a client meeting or a gift please let us know and we will do our best to push the order through asap (we may be able to get it out quicker than 24hrs depending on the time of day the order is placed). We can also provide a faster courier service for an additional fee, please email or call us to get prices as they vary greatly for different locations.
Our 90 days Refund Policy
All our kits come with the Modelrooms 90 days refund policy as standard.
How to Order Modelrooms
There are several ways to order a Modelrooms Kit
Online
The quickest and easiest way is through our website www.modelrooms.com using our secure shopping cart. We aim to ship all orders within 24 hours of recieving your order and use the fastest most reliable courier service available to get it to you asap.
We can accept Visa, Mastercard, Visa Debit and PayPal online
Phone
If you would prefer to speak to someone first, by all means call us and we will try and answer your queries. We can process your order over the phone with a credit card and again we will ship your kit asap
We can accept Visa, Mastercard, and Visa Debit by phone
If you would prefer not to use a credit card or PayPal we can accept cheque or Bank Draft by mail. Please note however that this is the slowest way to order your House Design Kit as we cannot ship it until the payment has been cleared. You should allow 3-5 days for payment to clear plus the postal time to send it to us before your kit will be shipped.
Forgot to put something in your basket?
If you forget to place something in your basket at the time of checkout and do not want to be charged extra for delivery – email us as soon as you can (ie before we have a chance to ship your order) and we can make arrangements to add it in at cost (without postage)
Returns
We have a very friendly returns policy…you have 90 days to look at the kit, show your friends, and decide if you want to keep it. Any time within that 90 days you can pack up the kit (in its original condition), send it back and get your money back. Simple as that. The only thing we ask is that you dont use the kit. You can get a good look at the kit and feel the quality of the magnets without actually using it, but be warned it is very hard to resist the temptation to press out the furniture templates and start to play with your kit.
